#EDIT AUDIO FILE DETAILS UPDATE#
The reason you would like the content taken down (many times, we can update your release instead of taking it down)Īfter you receive confirmation from our team that we completed the takedown, please allow 3-5 business days for stores to reflect the change! The title of the release you would like to takedown Once the new version of the release is live, you can reach out to our team so we can take the old version down. This will allow play-counts to stay the same and it will stay in all saved playlists. If you would like to do this, please create a new release with the song removed, but rather than allow us to create new ISRCs, enter the ones already associated with the live version of the release. Unfortunately, stores do not allow a single song to be removed from a release after it has been distributed.
#EDIT AUDIO FILE DETAILS HOW TO#
If you are unsure how to resize your artwork to 3000x3000, you can use a 3rd party tool like PIXLR and resize your image for free. I can’t upload my artwork because it is the wrong size. The artwork file (remember to only send a jpg or png file that is 3000x3000 px) The audio file (remember to send a 16-bit 44.1kHz WAV file) The title of the track you would like to update Please reach out to us via support chat or email with the following: I need to replace an audio file on a distributed release. If there is no artist profile, please let us know that you need a new artist profile created.įor mapping issues on Spotify, please fill out this form.Īfter you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change! The name of the artist that was mapped incorrectlyĪ link to the correct artist profile on the platform where the artist is mapped incorrectly The title of the release you would like to update We highly recommend using artist names that are as specific / original as possible to avoid this issue, however, if you are set on your artist name and want this issue corrected for your release, please reach out to us via support chat or email with the following information: typing in “b.O.b” instead of B.o.B) or 2) having a generic / short artist name that matches an already existing artist.
Usually this is caused by 1) a spelling or casing error in the artist name (e.g. Why did this happen and how can I fix this? My release is on the wrong artist profile. The platform(s) where you release is not live Please reach out to us via support chat or email with the following information: If you don’t think this is the cause, our team can look into this for you. Although it may take only a few days for your content to be reviewed and delivered by our team, some stores can take up to 2 weeks to have the content go live. you set your release date to today and the content was delivered after the proposed release date). The most common reason is that your release date was too early (e.g.
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